I’ve forgotten my password
Currently the mobile app does not have password reset ability. Instead you can use the web app. While the web app itself is optimized for desktop use, the login process and password reset works fine for resetting your password.
Please note that for password resets to work properly, your email address must be registered on your ProcessManager user. If no mail is sent to you, please contact your company administrator or IT department.
I’ve forgotten my tenant name or username
Issues with logging in should normally be directed to your company administrator or IT department. If they are not available or everything seems correctly setup, please contact us below.
In the case of username, you can try the password reset. If your email is correct, the first step of the password reset will mail you your username. You do not need to continue to the actual password reset.
Why do some processes look wrong or weird?
When you want to use the mobile app, it may be a good idea to first check that everything looks right; The formatting in the mobile app is not as “free-form” as in the web app, so when doing things like writing the responsible user in small letters (we recommend using process owner and/or the internal document feature for things like that).
Also, a lot of sites have a “title” process in the top row on the main page. That doesn’t really make any sense in the mobile app, so it may be a good idea to remove it.
Also, images linked on a process (but not bullets) will be shown on top of the process in the mobile app. If the aspect ratio of that image is tall, the process may become bigger than expected.
Please delete or retrieve my personal data
If you are an employee at a company using ProcessManager, please contact your HR or IT department to ask them for advice. If you are the person responsible for PII at your company, please email us.
Further details can be found in our privacy policy.
Other issues
Please contact using our email address.
Our address:
ProcessManager ApS
Njalsgade 76, 4
DK-2300 Copenhagen S
Denmark